I Hate Wireless Providers

Add this to the list of the many things to hate about cell phone providers.

Today, I received the first bill in the mail. Looking it over, I noticed that we were charged for text messaging. Odd, since I thought the $15 additional/month covered this.

So I called up customer service and discovered the following:
-The $15 extra/month covers unlimited data only (V CAST Vpak). So Don can watch TV and surf the net from his phone, but apparently txt msgs aren't data. Go figure.
-We'll need to sign up for an additional "text bundle," options as follows:
$5 for 250 msgs
$10 for 500 msgs, unlimited Verizon to Verizon
$15 for 1500 msgs, unlimited Verizon to Verizon
$20 for 5000 msgs, unlimited Verizon to Verizon
Unfortunately, the unlimited Verizon to Verizon messaging is utterly useless for us. And at the rate we're going, we'll use A TON of messages.
-I can't manage his account via phone until he calls up to add me as an account manager.
-I tried setting up his online account, but apparently it already exists?? But I'm pretty sure he didn't set it up yet... And the temporary reset password will be sent to his cell. D'oh! Foiled yet again.
-Oh, and as for Tan's idea of sending a photo of Don's hand-written journal entry, well, in order to do that, we'd probably need to sign up for an additional bundle that includes photo messages. SHEESH!

I hate to say it, but this is a total "I told you so" situation, except I'm the one that suffers for it. I had mentioned to Don that he better set up his online account before he started his hike to check if he was being charged for anything unexpectedly. But of course he didn't because he's not a paranoid worry-wort like me. *sigh*